30-day return policy.

1. Eligibility

To qualify for a refund, your return must be:

• Postmarked within 30 calendar days of the delivery date shown by the carrier
• In working condition, with no damage from drops, modification, or misuse
• Returned with all original accessories — the battery, charger, intake hose, nozzles, brush, and foam reservoir
• Packaged for safe transit (the original box is preferred but not required)

Light use is fine. We expect customers to actually try the product. Units that show signs of accidental damage or have parts missing may receive a partial refund.

2. How to start a return

Email support@hydroblast.com with your order number and a short note about why you’re returning the unit. Our team replies within one business day with return instructions and a return address. You do not need to call ahead — email is the fastest channel.

3. Return shipping

3.1 Defective or damaged units

If your HydroBlast HB-1 arrived damaged or stops working during the return window, we cover return shipping. We’ll email you a prepaid US return label so the return costs you nothing.

3.2 Change-of-mind returns

For change-of-mind returns (the product works as described, but you no longer want it) the customer is responsible for return shipping. You can use the carrier of your choice; we recommend a tracked service so the return can be verified. Original outbound shipping is not refundable for change-of-mind returns — US shipping is currently free, so this typically does not affect your refund amount.

4. Refund timing

Once we receive and inspect your return at our fulfillment center, we issue your refund within 5–10 business days. Most banks and card networks then post the refund within a few additional business days. The refund is always issued to the original payment method used at checkout.

5. Order cancellations

Orders can be cancelled for a full refund at any time before the carrier scans the package. After that, please follow the return process above.

6. What is not refundable

• Units returned more than 30 days after delivery (these may still be covered by the warranty)
• Units returned with damage caused by drops onto hard surfaces from above six feet, unauthorized disassembly, or use outside the published operating range
• Return shipping costs for change-of-mind returns

7. After the return window

Defective units identified after the 30-day return window are covered by the 1-year limited warranty. The claim process is similar — email support with your order number and a short description of the issue.

8. Contact

Questions about a return are always welcome. Email support@hydroblast.com or call (888) 271-0990 during Monday – Friday, 9:00 AM – 5:00 PM ET.